Payments: When you place an order, we do not charge your credit card until your order is ready for dispatch. Credit cards are not charged when you first place your order. All items are charged in AUD$, all other currencies shown on this website are for your convenience. We are not responsible for any extra conversion fees charged by your bank or changes in exchange rates. We accept Visa, Master Card, American Express, Direct Deposits, Australian Postal Money Order and Cheques in AUD$. If payment is processed by PayPal, the shipping address must match to your PayPal account. No COD orders.
Product Availability & Options: All items are currently available at time of last update. If an items is out of stock, we will deduct this from your order before any payment is charged. Most embroidered products have extra backing options like velcro, where you can choose which backing you prefer.
Postage Within Australia: On any quantity of embroidered patches or metal badges we charge a flat rate of AUD$8.00 and your order is sent by Express Post. All others items are sent by Express Post where possible and may have extra charges (automatically calculated by the website). Wooden Models and Name Badges are always sent by registered post.
Postage Outside Australia: To find out postage for any item on our website, you may add the items to your shopping cart and this will allow you to calculate postage for any combinations of items (this can be done before adding any personal or payment details).
Name Patches & Namebadges: Names provided are embroidered/engraved into the namepatch/namebadge where you see "your name here". Colours are represented as close as possible but variation to the real patch/badge may occur. As these items are individually embroidered/engraved please allow up to 14 days for delivery. This delivery time is only for orders with Name patches or Namebadges.
Credit Card Fraud: We find credit card fraud to be a very serious crime and pursue such action to the full extent of the law (Fraud transactions are geographically located, then proper authorities at that area are automatically contacted). Customers IP addresses are recorded when ordering.